Comments on: Photojojo Screws Up On Mother’s Day …

By: Don Jones

Don Jones — Sat, 23 Aug 2008 00:59:25 +0000

That is a fantastic story and is the kind of story that needs to be told and told again so that even when it does not work out so well for all of us, we do our dead level best to make things right. Often times people hide behind the company in order to protect the name or worse the short-term bottom line but in fact the sewing of seeds for the long haul will yeild the greatest harvest both in terms of goodwill and profits. That is the ideal and although it may not always work out that way, it is what we strive for so we can be proud and live in peace.

By: Amit Gupta’s Blog » When We Messed up Mother’s Day

Amit Gupta’s Blog » When We Messed up Mother’s Day — Mon, 26 May 2008 11:17:34 +0000

[...] have a post up on Rohit Bhargava’s site, The Personality Project, about how we messed up last Mother’s Day. I’ve gotten good feedback on it, but reading it still gives me the [...]

By: Kristen

Kristen — Thu, 22 May 2008 19:22:05 +0000

long live photojojo!

I think your offer to call their moms is pretty charming, Amit; happy to hear everything turned out well–

By: rahmin

rahmin — Thu, 22 May 2008 19:02:56 +0000

great story - thanks for sharing - lots to learn from authenticity and honesty in customer service.

By: Jinal Shah

Jinal Shah — Thu, 22 May 2008 17:35:08 +0000

I agree with you Jake. How can you not love a company that offers that, right!

By: Jake McKee

Jake McKee — Sat, 10 May 2008 22:04:34 +0000

Oh man, I LOVE LOVE LOVE the idea of offering to call their moms. I’m sure that image would have eliminated most of my irritation, and there’s a 50/50 chance I would have take you up on it as part of the gift to my mom. (I’m sure she’d laugh too if you’d called her up)

Great story and great example.