About Frank Eliason

Frank Eliason is currently the Digital Care Manager for Comcast. Since joining the Customer Service Team at Comcast’s corporate office in September, 2007, he has worked to listen to customer feedback through a variety of channels, including social media, such as blogs, forums and most notably places like Twitter. His team’s work has been recognized by many news organizations, including the New York Times, ABC News, and the Philadelphia Inquirer. Prior to joining Comcast Frank worked on Customer Satisfaction and improving the Customer experience at Advanta Bank and Vanguard Group of Investment Companies. Frank’s first experience in social media was not listening to Customers, but rather communicating about the health of his daughter Gianna, who was born premature. Years later when she was diagnosed with cancer, he and his family again communicated through her website. It put them in touch with so many great people from around the world. In Gia’s memory they work to support many of the charitable organizations that were there for them.