Comments on: The Culture of Personality http://www.thepersonalityproject.com/johnbell/ 100 Visionary Minds From Business, Art & Media … All Exploring Why Personality Matters In Marketing Thu, 11 Mar 2010 05:58:19 +0000 http://wordpress.org/?v=2.5.1 By: online phd programs http://www.thepersonalityproject.com/johnbell/#comment-3655 online phd programs Fri, 20 Nov 2009 19:33:01 +0000 http://www.thepersonalityproject.com/?p=36#comment-3655 Creating a culture that encourages personality has to start at the initial construction of a company. From the founders, top-level management and beyond, it has to be there from the beginning. Furthermore, new employees need to recognize the culture within their first hour of their first day. By creating this environment early on, it will be much harder to break it when certain stakeholders don't buy into the concept. Creating a culture that encourages personality has to start at the initial construction of a company. From the founders, top-level management and beyond, it has to be there from the beginning. Furthermore, new employees need to recognize the culture within their first hour of their first day. By creating this environment early on, it will be much harder to break it when certain stakeholders don’t buy into the concept.

]]> By: Rizwan Javed http://www.thepersonalityproject.com/johnbell/#comment-2500 Rizwan Javed Sat, 18 Jul 2009 12:18:42 +0000 http://www.thepersonalityproject.com/?p=36#comment-2500 This is very huge story your website is very good and i want that you visit my website and give a suggestion Thanks This is very huge story your website is very good and i want that you visit my website and give a suggestion
Thanks

]]> By: Rizwan javed http://www.thepersonalityproject.com/johnbell/#comment-2499 Rizwan javed Sat, 18 Jul 2009 12:16:32 +0000 http://www.thepersonalityproject.com/?p=36#comment-2499 your website is very good and i want that you visit my website and give a suggestion Thanks your website is very good and i want that you visit my website and give a suggestion
Thanks

]]> By: Mike - Online Music Store http://www.thepersonalityproject.com/johnbell/#comment-2173 Mike - Online Music Store Tue, 09 Jun 2009 19:07:22 +0000 http://www.thepersonalityproject.com/?p=36#comment-2173 It's nice to see someone break the rules for once, in order to do a kind act for someone else. It frustrates me when people always go "by the book". I always feel that people who go by the book can't think outside of the box. If you simply do "just" what you are supposed to do at your day job and nothing more, you would become extremely bored and bitter. It’s nice to see someone break the rules for once, in order to do a kind act for someone else. It frustrates me when people always go “by the book”. I always feel that people who go by the book can’t think outside of the box. If you simply do “just” what you are supposed to do at your day job and nothing more, you would become extremely bored and bitter.

]]> By: Marian McCanless http://www.thepersonalityproject.com/johnbell/#comment-1224 Marian McCanless Wed, 04 Feb 2009 22:15:26 +0000 http://www.thepersonalityproject.com/?p=36#comment-1224 Branding has always seemed a bit difficult to get my arms around. After reading your article I would tend to agree that it's the "personality" of a company that customers remember for good or bad. Valuable insight! Branding has always seemed a bit difficult to get my arms around. After reading your article I would tend to agree that it’s the “personality” of a company that customers remember for good or bad. Valuable insight!

]]> By: Croatia property http://www.thepersonalityproject.com/johnbell/#comment-1143 Croatia property Mon, 19 Jan 2009 17:41:53 +0000 http://www.thepersonalityproject.com/?p=36#comment-1143 Nice work there John. Nicely done and was fun to read it. I also loved the comment of Adrian. Couldn’t agree less with him. Great post anyway. Keep it up. Will be looking forward to similar posts in the future. This will be a bookmark for sure. Nice work there John. Nicely done and was fun to read it. I also loved the comment of Adrian. Couldn’t agree less with him. Great post anyway. Keep it up. Will be looking forward to similar posts in the future. This will be a bookmark for sure.

]]> By: Worldwide Visas Australia http://www.thepersonalityproject.com/johnbell/#comment-1137 Worldwide Visas Australia Fri, 16 Jan 2009 15:54:14 +0000 http://www.thepersonalityproject.com/?p=36#comment-1137 Awesome write-up. Simply great. Enjoyed every bit of it. Something good I've come across for a long time. And even I couldn’t agree more with Lindy regarding Disney. Anyway, Great post. Cheers Awesome write-up. Simply great. Enjoyed every bit of it. Something good I’ve come across for a long time. And even I couldn’t agree more with Lindy regarding Disney. Anyway, Great post. Cheers

]]> By: Cufflinks http://www.thepersonalityproject.com/johnbell/#comment-1130 Cufflinks Wed, 14 Jan 2009 18:40:44 +0000 http://www.thepersonalityproject.com/?p=36#comment-1130 A great write-up! Really enjoyed it! Your last line especially - "A small act of kindness from one person to another. That’s personality and that’s huge." got me thinking. And I guess that's what we most in this world as human beings. The ability to uphold our personality. To actually be larger than life. Cheers. A great write-up! Really enjoyed it! Your last line especially - “A small act of kindness from one person to another. That’s personality and that’s huge.” got me thinking. And I guess that’s what we most in this world as human beings. The ability to uphold our personality. To actually be larger than life.

Cheers.

]]> By: Adrian Rama http://www.thepersonalityproject.com/johnbell/#comment-405 Adrian Rama Mon, 08 Sep 2008 21:56:55 +0000 http://www.thepersonalityproject.com/?p=36#comment-405 My hope is that someday we as a society and a world will move toward individual responsibility where we are compensated based on proformance and the ultimate outcome of our actions not unlike your ticket agent in the post. My hope is that someday we as a society and a world will move toward individual responsibility where we are compensated based on proformance and the ultimate outcome of our actions not unlike your ticket agent in the post.

]]> By: Don Jones http://www.thepersonalityproject.com/johnbell/#comment-214 Don Jones Sat, 23 Aug 2008 00:49:41 +0000 http://www.thepersonalityproject.com/?p=36#comment-214 You summed it up all in one phrase: "It had to do with a kind act, personality and the freedom for an employee to be a human being" My wife is a nurse and if you have had more than one experience in a medical office chances are good you have had a bad experience. Had to wait a loooooong time because they are triple book or a myriad of things but she takes it upon herself to show her fabulous personality and everyone loves her even her supervisor who occasionally reminds her of the rules but never in a serious way. The trick for her, like your ticket agent, is to do it so no one gets hurt and everyone ultimately is happy. Unfortunately some businesses don't allow for personality as they have become over controlling because of their relentless pursuit of the perfection when perfection is not what the customer or client want at all. Perfection is boring, sterile and unimaginative. Have a magical day… NOT! Rather you go out there and beat it up, slap it down and at the end of the day put a smile on your face cause you knocked it out of the park and showed what you are really all about with PERSONALITY!!! You summed it up all in one phrase: “It had to do with a kind act, personality and the freedom for an employee to be a human being” My wife is a nurse and if you have had more than one experience in a medical office chances are good you have had a bad experience. Had to wait a loooooong time because they are triple book or a myriad of things but she takes it upon herself to show her fabulous personality and everyone loves her even her supervisor who occasionally reminds her of the rules but never in a serious way. The trick for her, like your ticket agent, is to do it so no one gets hurt and everyone ultimately is happy. Unfortunately some businesses don’t allow for personality as they have become over controlling because of their relentless pursuit of the perfection when perfection is not what the customer or client want at all. Perfection is boring, sterile and unimaginative. Have a magical day… NOT! Rather you go out there and beat it up, slap it down and at the end of the day put a smile on your face cause you knocked it out of the park and showed what you are really all about with PERSONALITY!!!

]]> By: Ian http://www.thepersonalityproject.com/johnbell/#comment-51 Ian Mon, 19 May 2008 13:01:47 +0000 http://www.thepersonalityproject.com/?p=36#comment-51 This is a great story, and like Lindy, I'm glad it has nothing to do with Southwest. Let me ask you a question ... next time you fly Air Canada (presuming you are having a stressful day) and you don't get any special treatment (but assuming your experience is at par) are you going to be dissapointed? I guess what I'm asking is, does this kind of employee empowerement scale effectivley to all employees and all interactions with customers. Not a leading question ... genuinly interested in your POV. This is a great story, and like Lindy, I’m glad it has nothing to do with Southwest. Let me ask you a question … next time you fly Air Canada (presuming you are having a stressful day) and you don’t get any special treatment (but assuming your experience is at par) are you going to be dissapointed? I guess what I’m asking is, does this kind of employee empowerement scale effectivley to all employees and all interactions with customers. Not a leading question … genuinly interested in your POV.

]]> By: John Bell http://www.thepersonalityproject.com/johnbell/#comment-50 John Bell Sat, 17 May 2008 15:04:13 +0000 http://www.thepersonalityproject.com/?p=36#comment-50 @Lindy - couldn't agree more. I think what Disney lacks (and I would argue Southwest, too) is an authentic (yes, that word) vs. staged personality. @Lindy - couldn’t agree more. I think what Disney lacks (and I would argue Southwest, too) is an authentic (yes, that word) vs. staged personality.

]]> By: Lindy Dreyer http://www.thepersonalityproject.com/johnbell/#comment-49 Lindy Dreyer Fri, 16 May 2008 15:56:45 +0000 http://www.thepersonalityproject.com/?p=36#comment-49 Thank you for not giving us another Southwest story. And thank you for calling out Disney. There's something really creepy about the cast member thing. It's funny that we once held up Disney as the pinnacle of branding and service. But then, bell bottoms and beehives were all the rage once, too. Thank you for not giving us another Southwest story. And thank you for calling out Disney. There’s something really creepy about the cast member thing. It’s funny that we once held up Disney as the pinnacle of branding and service. But then, bell bottoms and beehives were all the rage once, too.

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