Comments on: Inside the Personality of Zappos.com

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service can make a company really stand out from the crowd. I am officially dissapointed with most of the online retailers except from zappos just because of their customer support.

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seo — Mon, 07 Jun 2010 15:17:43 +0000

Excellent concept! Brand image can be reinforced by brand communications. You need to focus both on offline and online medium. Social media is an important place where you can communicate one to one with your traget audience.

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chase auto loan — Wed, 26 May 2010 01:28:25 +0000

I would like to get a copy of your culture book,and I have just searched for “culture book” on the Zappos.com web site. After this one I am impressive by its services. Thanks for sharing the creative ideas there, I will likely be back to get more.

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chase personal loans — Wed, 26 May 2010 01:24:09 +0000

I do not negate that Zappos.com has grown very quickly. And I think it indeed a convenient tool for readers like me to apply in business.

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Engagement Rings — Thu, 20 May 2010 20:36:27 +0000

Treat your customers like humans? It’s just crazy enough to work.

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Very impressive growth! In Crisis period!

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seo cheshire — Fri, 07 May 2010 19:35:01 +0000

Do you sell to the UK as it’s a massive market and I think if you open up to the UK your growth will increase

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brochure printing — Tue, 04 May 2010 19:29:43 +0000

That’s huge growth over just a few years. I wonder what the 2009 numbers were?

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By: Jon - SEO Manchester

Jon - SEO Manchester — Wed, 23 Dec 2009 09:27:07 +0000

It’s not suprising that they Zappos are doing so well this is a truly fantastic website.. I only had a quick look and I have ended up buying some new trainers…

By: Wilbert

Wilbert — Fri, 04 Dec 2009 15:15:10 +0000

Customer service is very important especially for an online based business. Good customer service can make a company really stand out from the crowd. I am officially dissapointed with most of the online retailers except from zappos just because of their customer support.

By: sash windows

sash windows — Thu, 03 Dec 2009 15:50:32 +0000

Our philosiphies are similar in terms of service is number one. We operate in the sash window market which still requires a lot of education to consumers. However with enrgy ratings and heat loss becoming more important we know a few tweeks here and there and the rush will come.

By: upvc double glazing

upvc double glazing — Mon, 21 Sep 2009 12:53:36 +0000

Great growth for a company. Keep the good philosiphies and good luck with continued growth. Currently many industries like double glazing are struggling bit there are still many sectors for growth.

By: Bill

Bill — Thu, 26 Feb 2009 22:36:15 +0000

I agree it amazing to see such growth when many industries are struggling in this horrid economy.

By: Matthew

Matthew — Thu, 26 Feb 2009 20:06:27 +0000

That is huge growth in such a short period of time for sure. I wonder if that kind of growth will continue?

By: Sarah Bolopski

Sarah Bolopski — Sat, 07 Feb 2009 00:07:04 +0000

Wow, zappos was growing even though the rest of the world was in recession. I’m very impressed and yes, your culture probably has a large part to do with that. Great work and keep it up!

By: Courtney

Courtney — Thu, 24 Apr 2008 20:05:39 +0000

I think the idea of a corporate culture book is interesting. Why charge for it? Why not make it available for free like an annual report? As well, perhaps for future editions you may want to bring a new media sensibility to it and create the same concept virtually.